At Nilgiri Mart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure your peace of mind.
- Returns:
- You may return any unused and unopened item purchased from Nilgiri Mart within 3 days of delivery for a full refund or exchange.
- To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to return the item(s) to us.
- Refunds:
- Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. If the item(s) are in unused and unopened condition, we will process your refund within 7-11 days.
- Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error.
- Exchanges:
- If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. We will provide you with instructions on how to return the original item(s) and place a new order for the desired item(s).
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the availability of the item and your preference. Please provide photographs of the damaged or defective item(s) to assist us in resolving the issue promptly.
- Non-Returnable Items:
- Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.
- Cancellations:
- If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but once an order has been processed and shipped, it cannot be canceled.
- Policy Changes:
- We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about our Return & Refund Policy, please contact us. We are here to assist you and ensure your satisfaction with every purchase from Nilgiri Mart.